Once an order is received, we will fulfill it from the nearest warehouse(s) where inventory is available. Since your order might be coming from multiple warehouses, please allow up to 10 business days for all items to be fulfilled and shipped. Fulfillment time may vary based on location due to local or international logistics restrictions. For large orders, please expect your order to arrive in more than one package. You will receive a confirmation email once the order is fulfilled.
Where is my order?
Once your order has shipped, you will receive an email from us with your tracking information. If you have not received this email, your item is still processing and will be shipped out shortly. If you placed your order more than 14 days ago, and you still have not received an email from us, please reach out to us at firstname.lastname@example.org
How long will it take for my order to arrive?
Orders are normally dispatched within 48 hours, and take between 1-3 weeks to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control. If it hasn’t arrived by then, please contact us at email@example.com
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel/change your order. Orders that have already been dispatched cannot be cancelled/changed.
What happens if my items don't arrive/are damaged upon arrival?
For missing items, please check for an email from us stating that certain items have been refunded. Certain products may be out of stock at the time of fulfillment, and others cannot ship to certain locations. If you haven’t received a refund email, please email us at firstname.lastname@example.org so we can look into this issue further.
For damaged items, you have 7 calendar days from delivery to let us know which items have been damaged. A picture of the damaged items is required, and can be sent to email@example.com. Once we have the necessary information, we can resolve this issue for you.